For a start they do need an environment that stays THE SAME at all times. Any slight change in the environment can be upsetting! Reasonable cleanliness, yes, of course. But not that sort of cleanliness where everything gets changed around all the time!
When help is offered, preferably it should be offered in the most simple way with a minimum amount of bureaucratic rules but with simple explanations provided so that the aged person can understand what the rules are!
I do stop here for today, but I would like to recommend to have a look at what Ita Buttrose’s talk was about at yesterday’s National Press Club Address: